Talk to us
Ask anything about an order, a product, or shipping.
Pickwise runs the back office for one-person niche shops — and answers the questions their customers tend to send. Type one in plain English: where an order is, how a return works, what to do with a parcel that arrived damaged.
Real answers, real next steps, and a clean handoff to a human when the AI can't resolve it.
Customer support
AI · picks up instantly
Ask us about an order, shipping, or a product
Pickwise reads the question and replies in plain English. When it can't, it hands off to a human — the same email, same day.
What can we help with?
Type your question — or pick one of the quick prompts below.
Quick prompts
Where is my order?
How long does shipping take?
Can I return something I just received?
Is this product still in stock?
The parcel arrived damaged — what now?
Can I change my shipping address?
Still stuck? We hand off every question we can't resolve.
Talk to a humanPrefer to email?
Talk to a human — we read every message the same day.
If the chat can't resolve what you need, email the team directly. We hand the thread over to a real person who knows the shop and batch replies into the day's support queue — not an auto-responder.
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